The Role

See below the vacancy and the responsibilities as well as the key skills required for the role.

Divert Case Manager

Morphett Vale, Australia

Reference: 5493056

Once in a generation project! Working together, giving hope to prevent and end homelessness.

In 2020, The South Australian Government announced a significant reform agenda for the homelessness sector. In response the Toward Home Alliance was formed by some of the most experienced agencies working within the sector. The Toward Home Alliance brings together Aboriginal Community Services, Baptist Care SA, Lutheran Care, Mission Australia, Sonder, and The Salvation Army.

Toward Home Alliance in collaboration with the South Australian Housing Authority (SAHA) has identified a need for transformational change in the way services support people affected by homelessness. The Toward Home Alliance strategy focuses on shifting homelessness services from crisis management to early intervention and prevention. We recognise that every position within the Toward Home Alliance has a vital role to play in reducing homelessness

And this is where you come in!

We are looking for Divert Case Managers who will work across the alliance partners via outreach and fixed locations through the use of accessible technology. In this role, you will be responsible for supporting those who are ‘first time' in the homelessness system, including those who are about to become homeless or returning to the homelessness system after a period of 12 months or more.

The Divert Case Managers will address the immediate housing crisis, assist to secure emergency housing and provide crisis support through client-centred case plan development to those who are referred by Access Workers.

You will liaise with Alliance partners for those clients who require access to allied health supports and identify long term housing through relentless advocacy and practice support to ensure accommodation is sustainable and supportive. It is hands-on, diverse and dynamic, working on a rotating roster between various locations in Adelaide where each day will be different.

In addition to your advanced case management experience, you will have a high level of interpersonal skills in dealing with people from Cultural, Linguistical and Indigenous backgrounds. Knowledge of the homelessness sector and the challenges faced by people who are experiencing homelessness is critical for this role.

In addition, you:

  • Have a Tertiary Level Qualification in Community Services, Social Work, Psychology or similar field (this will be highly regarded)
  • Hold a current Working With Children Check and Safe Environments for Children & Young People certificate
  • Hold a current South Australian Driver's Licence
  • Possess a registered roadworthy vehicle available for work use (employees reimbursed for work travel)

This is a unique opportunity for job satisfaction offering full-time and part-time employment. In addition to improving quality of life every day, your hard work, enthusiasm and commitment will be rewarded with a competitive salary package and the support of a passionate team.

You can download a Position Description and apply via

As part of your application, please provide a cover letter that evidences your case management experience in the Homelessness sector or similar environment.

Applications will remain open until filled.

Applications Close: 31 Jan 2022

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